MADISON, Wis. (WMTV) – Personalized items on social media might seem like the perfect present, but the Wisconsin Better Business Bureau is warning that shoppers should watch out for phony companies.
Whether it’s a clothing item with a loved one’s name on it, a keychain with a favorite pet’s face or a paint-by-numbers kit made from a photograph, the BBB said your purchases could end up being far different than you thought – if they arrive at all.
The BBB said it has received reports that personalization has contained errors or has been completely different than what the website described. When customers have tried to reach out to customer service, they don’t respond or they assure you they’ll fix the problem but never do. In the end, you can’t get your money back.
The BBB recommends the following tips to avoid social media scams:
For more information on identifying social media scams look here. Check out the BBB’s tips for smart shopping online to avoid making purchases from shady companies.
Click here to download the NBC15 News app or our NBC15 First Alert weather app.
Copyright 2022 WMTV. All rights reserved.